General terms and conditions of your German course
1. Registration for German course
Please fill out the registration form and send it back to us. If you already have some background knowledge and your German course level has not yet been determined, you will receive a placement test after registration, which you should send back to us after filling it out.
Please pay the full course fees. Your registration becomes definitive when you have made the necessary payments and your registration is confirmed by us.
Participants requiring a visa should register at least 6 weeks before the beginning of the German course.
- If you live in Vienna, please pay your German course fees in cash in our office.
- If you don’t live in Vienna:
By bank transfer (please send us a confirmation from your bank at the time of your payment):
“DeutschAkademie” Sprachschule GmbH
Bank: Die Erste, Graben 21, A-1010 Vienna
BLZ: 20 111
Account: 33 97 31 13
IBAN: AT 13 20111 00033973113
Swift Code/BIC: GIBAATWW
All payments must be made without fees to the payee.
3. Reserving a German course
We can only reserve you a place on a German course if we have determined your course level by means of a placement test. Please pay the course fees by the reservation date, as otherwise your reservation will be automatically cancelled.
Cancellation of your German course is only possible up to the 14th day before the planned starting date of the German course, must be done in writing, and will involve the deduction of any bank fees incurred as well what is recognized as a reasonable processing fee of € 40.00
5. Rebooking of your German course
You can rebook your German course up to 14 days before it starts (for another date). A processing fee of € 40.00 applies to rebooking. After that, no further rebooking is possible.
6. Follow-up course
If you are already taking part in a German course and would like to attend a follow-up course, please register as described above. There is no automatic reservation of places.
Should you require a visa, we are glad to help you with it. Once you have paid the full course fees of your German courses, we send confirmation of your payment to the Austrian Embassy in your home country. Should you not get a visa, we repay your course fees, minus bank fees and a € 40.00 handling fee. For a refund of course fees, you must send our office in Vienna a copy of the consulate’s letter of refusal at least 7 days before the German courses begin. If we need to send visa documents by courier in the case of a last-minute booking, the charges will be billed to you.
German course participants are liable for all damage they may cause and are obliged to pay compensation in accordance with applicable legal provisions. The organizers accept no liability for any possible damage, in particular injuries arising from excursions undertaken. Course participants are not insured against either accident or illness from our side. Parents or guardians are liable on behalf of minors. Excursions are taken at the participant’s own risk. We recommend that you take out illness and accident insurance.
9. Exclusion by the DeutschAkademie
Should a course participant behave in a fashion grossly contrary to this contract or disrupt German classes, he or she can be excluded without compensation from the German course program. Course and accommodation charges will not be refunded.
10. Shortening of German courses
Should the minimum class size of 5 participants not be achieved, the DeutschAkademie reserves the right to cancel the course, shorten it, or postpone it.
Minors cannot register online. We will be glad to send you a registration form, which will then be completed by your parent or guardian. Course participants must be at least 16 ears old.
12. Tours and excursions
Except where otherwise stated, costs of tours, excursion, examinations, course material, etc. are not included in the price and must be paid on the spot.
Unless otherwise stated in writing, no German teaching takes place on national holidays. The German teaching lost in this way will not be made up at another time and will not be refunded.
In the case of irregular attendance at the German course, no refund of course fees or extension of the German course is possible.
15. Cancellation insurance
You can take out a withdrawal insurance policy at the time of paying the German course fees: This costs 3% of the total amount, and guarantees you repayment before the beginning of the German course of all course costs you have paid us, in the case that you are prevented from attending the German course for reasons of illness or illness of a family member. This insurance only applies to German courses without accommodation and claims can only be made before the start of the course. A medical certificate must accompany the cancellation. Travel costs and other expenses are not covered.
16. German course textbooks and course materials
Course books, materials and certificates are not included in the price of the course.
Taking breaks in the corridors and on staircases is not allowed. Breaks must be taken either outside the building or in the classroom.
18. Photos and films
Photographs and films taken of you during your German course or during group excursions may be used in advertising material for the DeutschAkademie Sprachschule GmbH and may be published on the Internet. Your registration constitutes agreement. If you do not agree to this, you must make this clear before the start of the German course on the registration form or when registering by Internet, under the heading “Special requests”.
19. Obligation to co-operate / Notification of defects
The course participant is obliged, immediately upon noticing anything wrong, to inform the office in Vienna about it and request correction. No claims will be entertained in cases where this duty is not fulfilled.
20. Provider of German courses
The course provider is “DeutschAkademie” Sprachschule GmbH, FN 266449m, UID ATU61938005, Address: Opernring 1/E, A-1010 Vienna, AUSTRIA Tel: +43 1/585 73 13, Email: firstname.lastname@example.org
Alterations and additions to these conditions must be made in writing. The DeutschAkademie reserves the right to alter the rules, the program, the prices and the General Conditions of Trade without prior notice. Should one point of these Conditions of Trade be or become legally unenforceable, the other conditions shall retain their full force and content. Typographical and translation errors reserved. The applicable place of jurisdiction is Vienna.