Feedback is the cheapest, most powerful, yet, most under used tool that we have at our disposal. Feedback is powerful as it helps people get on track, it serves as a guide to assist people to know how they and others perceive their performance.
Working without feedback is similar to setting out an important journey minus a map or signposts. You may have a great sense of direction but this may not be sufficient to keep you on track.
The first reason for creating this this post is because I actually trust in the power of feedback and the people from Deutsch Akademie proved to know how to treat it. Even though our feedback is asked on a regular basis via e-mail or face to face in the office.
Usually I tend to provide my feedback whenever is necessary or I am asked, and I encourage you to do so.
The second reason is that recently, the circumstances made me to offer a direct feedback in the Deutsch Akademie offices. It was not a big situation, but in my opinion was the right thing to do, and I am really happy I did it.
I would like to congratulate Deutsch Akademie team on how they handle feedback. They had a really open approach, I felt secure and trusted, but more important I found understanding and support. After my feedback, several times I was asked if things improved or if I am satisfied.
I was really impressed by their interest of helping me and the multiple follow up sessions: Once again, they proved I made the right chose when deciding to follow their classes.