If for any reason you are not satisfied, a full refund of the course fee is easily possible under the following conditions*:
1. You attended every lecture during the first week of the course
The following applies to the individual course types:
For courses that take place several times a week(e.g. intensive, semi-intensive, grammar, phonetics, conversation, business, visa course or intensive conversation club), you have attended every class offered in the first week of the course.
For courses that take place once a week(e.g. weekend courses, writing course, conversation club, exam preparation, plus courses), you have attended every offered lesson of the first course day.
For courses consisting of only one or two course days(e.g. the writing course for job applications), you have attended every offered lesson of the first course day.
For private lessons you have attended the first lesson provided as agreed.
2. You inform us via e-mail
Please write to us at firstname.lastname@example.org no later than 7 days after your first day of class, briefly stating the reason (minimum 15 words) why the course did not meet your expectations.
We will then refund the amount you paid to the account you used for payment within four weeks from the date you claim the money-back guarantee.
*Your statutory rights of withdrawal remain unaffected, of course.
In addition to our money-back guarantee, we also offer you free online tutoring.